Data Protection & Privacy — Formal Policy Document

abc9 Privacy Policy — Your Data, Handled With Care

At abc9, we take the privacy and security of your personal data seriously. This Privacy Policy explains what information we collect, why we collect it, how it is used and stored, and what rights you have as an abc9 player based in Bangladesh.

Effective: January 2026

256-bit SSL Encrypted

Bangladesh Players

Language: English

Our Privacy Commitments

How abc9 Protects What Matters

256-Bit SSL Encryption

Every page on the abc9 platform — from account registration and login through to deposits and withdrawals — is protected by industry-standard 256-bit SSL encryption. Your data is never transmitted in plain text across any network connection.

No Third-Party Data Sales

abc9 will never sell, rent, or trade your personal data to third parties for marketing or commercial gain. Information shared with service partners is strictly limited to what is necessary to deliver our platform services, and all partners are bound by confidentiality obligations.

Secure Data Storage

All personal and financial data held by abc9 is stored on secured servers with access limited to authorised personnel only. Passwords are stored using industry-standard cryptographic hashing. Payment details are handled exclusively by certified payment processing partners and are never stored in raw form on abc9 servers.

Minimal Data Collection

abc9 collects only the personal data that is genuinely necessary to operate the platform, verify player identity, process payments, and deliver customer support. We do not collect data beyond what is required for these core operational purposes.

Your Rights, Respected

You have the right to access, correct, or request deletion of your personal data held by abc9 at any time, subject to legal retention requirements. Submit a data request to [email protected] and our team will respond within 5 business days.

Transparent Cookie Use

abc9 uses cookies and similar tracking technologies solely to improve platform performance, maintain login sessions, and understand how players use the site. We do not use third-party advertising cookies or cross-site tracking technologies that profile your behaviour beyond the abc9 platform.

Last Updated: 1 January 2026

Important Notice: By registering an account on abc9 or by continuing to use the abc9 platform, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection, processing, and use of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you must not use the abc9 platform.

SECTION 01

1. Introduction

This Privacy Policy ("Policy") is issued by abc9 ("abc9", "we", "us", "our") and governs the collection, processing, storage, and use of personal data relating to registered players and visitors to the abc9 website located at https://abc9.onl ("the Platform"). This Policy forms part of abc9's overall legal framework alongside the Terms & Conditions and the Responsible Gaming Policy.

abc9 is Bangladesh's premier online cricket betting and casino platform, serving adult players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. As an operator that handles sensitive personal and financial data, abc9 is committed to the highest standards of data protection and privacy.

This Policy explains in clear, plain English what personal data we collect about you, why we collect it, how long we retain it, who we may share it with, and what rights you have regarding your own data. We encourage all abc9 players to read this Policy carefully and contact us at [email protected] if they have any questions.

This Policy applies to all personal data collected through the abc9 website, mobile browser experience, and any direct communications between you and abc9 (including email, live chat, and customer support interactions). It does not apply to the privacy practices of third-party game providers, payment processors, or other external services, which operate under their own privacy policies.

SECTION 02

2. Personal Data We Collect

abc9 collects two broad categories of personal data: information you provide directly to us, and information we collect automatically as you use the platform. The specific categories of personal data we may collect include:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, national ID number, passport number	Account registration, KYC verification, age verification
Contact Data	Email address, mobile phone number, residential address in Bangladesh	Account communication, security alerts, support responses
Financial Data	bKash/Nagad/Rocket/Upay account reference, bank account details, transaction history	Processing deposits and withdrawals, fraud prevention
Technical Data	IP address, device type, browser type, operating system, session timestamps	Platform security, fraud detection, service optimisation
Usage Data	Pages visited, games played, bets placed, session duration, click patterns	Responsible gaming monitoring, platform improvement
Communications Data	Live chat transcripts, support emails, complaint records	Customer support, dispute resolution, quality assurance
KYC Documents	Scanned National ID, passport photo page, proof of address documents	Identity verification, regulatory compliance, fraud prevention

abc9 does not intentionally collect any special category data (such as health data, racial or ethnic origin, religious beliefs, or political opinions) unless you voluntarily disclose such information during a responsible gaming interaction. Any such data disclosed in that context is treated with the highest level of confidentiality and processed solely for the purpose of providing responsible gaming support.

SECTION 03

3. How We Collect Your Data

abc9 collects personal data through the following channels and methods:

Direct Registration: When you create an abc9 account, you provide your name, date of birth, email address, mobile number, and residential address. This data is collected through the registration form on the Platform.
KYC Submission: When you submit identity verification documents to complete the Know Your Customer process, abc9 collects the data contained in those documents, including government-issued identification numbers and address details.
Deposit & Withdrawal Transactions: When you make a deposit or request a withdrawal, abc9 and its payment processing partners collect data about the transaction including the payment method used, the amount, and the timestamp.
Automatic Collection: abc9 automatically collects technical and usage data as you browse and interact with the Platform, including through cookies, server logs, and analytics tools. See Section 7 for full details on cookies.
Customer Support Interactions: When you contact abc9 via live chat, email to [email protected], or any other support channel, we collect and retain the content of those communications along with your account details.
Third-Party Verification Services: abc9 may receive data about you from third-party KYC and identity verification providers in the course of completing the verification process on your account.
Responsible Gaming Interactions: If you set deposit limits, request a cooling-off period, or apply for self-exclusion, we record those instructions and the circumstances of the request to ensure they are implemented correctly and maintained over time.

SECTION 04

4. How We Use Your Personal Data

abc9 uses the personal data it collects for the following specific purposes:

Account Management: To create and maintain your abc9 player account, authenticate your identity at login, and manage your account settings and preferences.
Identity & Age Verification: To verify that you are aged 21 or above and to confirm your identity in accordance with our KYC obligations. abc9 operates a strict 21+ age policy and uses your identity data to enforce it.
Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank, and to maintain accurate financial records of all transactions on your account.
Platform Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct as described in the abc9 Terms & Conditions.
Responsible Gaming: To monitor your gambling behaviour for signs of problem gambling, implement deposit limits and self-exclusion requests, and provide responsible gaming interventions where necessary.
Customer Support: To respond to your support inquiries, resolve complaints, and maintain records of communications for quality assurance purposes.
Legal & Regulatory Compliance: To comply with applicable anti-money laundering (AML) obligations, respond to lawful requests from regulatory authorities, and fulfil our legal record-keeping requirements.
Platform Improvement: To analyse usage patterns and player behaviour (in aggregate and anonymised form where possible) to improve the abc9 platform, fix bugs, and optimise the user experience.
Direct Marketing: To send you promotional offers, bonus notifications, and platform updates by email or in-platform notification — but only where you have provided your consent to receive such communications. You may opt out of marketing communications at any time by contacting [email protected].

No Automated Decision-Making: abc9 does not make any decisions about your account that produce significant legal or similarly significant effects based solely on automated processing, without human review. Where automated systems flag an account for review (e.g., for fraud screening or responsible gaming), a member of the abc9 team will conduct a human review before any significant action is taken.

SECTION 05

5. Legal Basis for Processing

abc9 processes your personal data on the following legal grounds, depending on the specific purpose of the processing:

Contractual Necessity: The majority of data processing by abc9 is necessary to perform the contract between abc9 and you as a registered player — i.e., to operate your account, process your transactions, and deliver the gaming and betting services you have signed up for. Without this processing, abc9 would be unable to provide its services to you.
Legal Obligation: Certain data processing activities are required by law, including identity verification and KYC compliance for anti-money laundering purposes, retention of financial transaction records, and cooperation with lawful regulatory requests.
Legitimate Interests: abc9 processes certain technical and usage data on the basis of its legitimate interests in operating a secure, fair, and commercially viable platform. This includes fraud detection, security monitoring, and platform analytics. Where we rely on legitimate interests, we have assessed that our interests are not overridden by your privacy rights.
Consent: Where we send you direct marketing communications or use non-essential cookies, we do so only on the basis of your prior consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

SECTION 06

6. Data Sharing & Third Parties

abc9 does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties, strictly on a need-to-know basis and subject to contractual data protection obligations:

Payment Processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are independently responsible for the data they collect.
KYC & Identity Verification Providers: Third-party identity verification services receive your identity documents and personal data for the purpose of verifying your age and identity. These providers are bound by strict confidentiality agreements with abc9.
Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other certified game studios may receive your player ID and session data to facilitate game play. They do not receive your full identity profile or financial data.
IT Infrastructure & Hosting Providers: abc9 uses third-party cloud hosting and infrastructure services to operate the platform. These providers have access to the servers on which your data is stored and are bound by contractual data processing agreements.
Legal & Regulatory Authorities: abc9 may disclose your personal data to law enforcement agencies, regulatory bodies, or other governmental authorities where required by law, court order, or in response to a lawful investigation. abc9 will notify you of any such disclosure to the extent permitted by law.
Anti-Fraud & AML Services: abc9 may share transaction and identity data with anti-money laundering screening services and shared fraud databases to comply with AML obligations and protect the platform from financial crime.

International Data Transfers: Some of abc9's third-party service providers (including cloud hosting and game providers) may process data outside Bangladesh. Where this occurs, abc9 ensures that appropriate data protection safeguards are in place, including contractual protections that require the recipient to protect your data to the same standard applied by abc9.

SECTION 07

7. Cookies & Tracking Technologies

abc9 uses cookies and similar tracking technologies (such as local storage and session storage) to operate and improve the Platform. Cookies are small text files placed on your device when you visit the abc9 website. They allow the Platform to recognise your device and remember certain information between sessions.

abc9 uses the following categories of cookies:

Strictly Necessary Cookies: These cookies are essential for the Platform to function and cannot be switched off. They include session authentication cookies that keep you logged into your account, security tokens, and cookies that remember your language and display preferences. These cookies do not require your consent as they are necessary for the provision of the service.
Performance & Analytics Cookies: These cookies collect anonymous data about how visitors use the abc9 Platform — including which pages are visited most frequently, how long users spend on each page, and which features are used most often. This data is used solely to improve platform performance and user experience. These cookies are only placed with your consent.
Functional Cookies: These cookies enable enhanced functionality on the Platform, such as remembering your preferred currency display (BDT / ৳), your responsible gaming settings, and your game lobby filter preferences. These cookies are only placed with your consent.

abc9 does not use advertising cookies, retargeting cookies, or any cross-site tracking technologies that monitor your behaviour on other websites. abc9 does not integrate any third-party advertising networks into the Platform.

You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and be notified when new cookies are set. Please note that disabling strictly necessary cookies will affect the functionality of the abc9 Platform and may prevent you from logging in or using core features.

SECTION 08

8. Data Retention

abc9 retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following retention periods apply as a general guide:

Account Data: Retained for the duration of your account's active status, plus a minimum of 5 years following account closure, to comply with anti-money laundering record-keeping requirements.
Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction, in accordance with financial record-keeping obligations.
KYC Documents: Retained for a minimum of 5 years following account closure or the last transaction on the account, whichever is later.
Customer Support Communications: Retained for a minimum of 2 years from the date of the last communication, for quality assurance and dispute resolution purposes.
Technical & Usage Data: Retained in identifiable form for up to 12 months, after which it may be anonymised and retained indefinitely for aggregate analytics purposes.
Self-Exclusion Records: Retained indefinitely to prevent a self-excluded player from re-registering on the abc9 Platform.

Where data is no longer required for any lawful purpose, abc9 will securely delete or anonymise it. Players may request early deletion of certain categories of data (see Section 10 for your data rights), subject to abc9's legal obligations to retain specific records.

SECTION 09

9. Data Security

abc9 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

Transport Encryption: All data transmitted between your browser or device and the abc9 Platform is encrypted using 256-bit SSL/TLS protocols. This applies to all pages of the Platform without exception, including registration, login, account management, and payment pages.
Password Security: User passwords are never stored in plain text. abc9 uses strong cryptographic hashing algorithms (with salting) to store password credentials so that even in the event of a data breach, raw passwords cannot be recovered.
Access Controls: Access to personal data within abc9's internal systems is restricted on a strict need-to-know basis. Staff members only have access to the categories of personal data required to perform their specific job function. All internal access is logged and auditable.
Intrusion Detection: abc9's infrastructure is monitored continuously for suspicious activity, unauthorised access attempts, and anomalous behaviour patterns. Automated alerts notify the security team of any potential incidents in real time.
Secure Data Centres: abc9's data is hosted in secure data centres with physical access controls, redundant power and network infrastructure, and regular independent security audits.

Data Breach Response: In the event of a personal data breach that poses a risk to your rights and freedoms, abc9 will notify affected players without undue delay and will take immediate steps to contain the breach, assess its impact, and implement remedial measures. abc9 maintains a documented data breach response procedure reviewed regularly by the security team.

While abc9 takes all reasonable steps to protect your personal data, no system connected to the internet can be guaranteed to be completely secure. You also play an important role in keeping your data safe — please ensure you use a strong, unique password for your abc9 account and do not share your login credentials with anyone. If you suspect unauthorised access to your account, contact [email protected] immediately.

SECTION 10

10. Your Data Rights

As an abc9 player, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request" and your registered account details. abc9 will acknowledge your request within 2 business days and respond fully within 5 business days.

Right of Access: You have the right to request a copy of all personal data abc9 holds about you, along with information about how it is processed. We will provide this in a clear, structured format.
Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For account profile changes, you may also update certain details directly through your account settings.
Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been processed unlawfully. This right is subject to abc9's legal obligations to retain certain records (e.g., for AML compliance).
Right to Restriction: You have the right to request that abc9 restrict the processing of your personal data in certain circumstances — for example, while you contest the accuracy of the data or while an objection is being considered.
Right to Object: You have the right to object to abc9 processing your personal data on the basis of legitimate interests. You also have an absolute right to object to your data being used for direct marketing purposes at any time.
Right to Data Portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
Right to Withdraw Consent: Where abc9 processes your data on the basis of consent (e.g., for direct marketing or non-essential cookies), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

SECTION 11

11. Children's Privacy

abc9 is strictly an adult platform. The minimum age to register and use abc9 is 21 years old. abc9 does not knowingly collect personal data from any individual under the age of 21.

If abc9 discovers or reasonably suspects that personal data has been collected from a player who is under 21, the account will be closed immediately, all data relating to the underage player will be deleted (subject only to any legal reporting obligations), and any winnings generated by the underage player will be forfeited.

Parental Notice: If you are a parent or guardian and you believe your child under the age of 21 has registered on abc9 or provided personal data to abc9, please contact us immediately at [email protected]. We will investigate and take appropriate action promptly.

abc9 encourages parents and guardians to make use of parental control software and internet filtering tools to prevent minors from accessing online gambling platforms. Resources and guidance on parental controls are available on our Responsible Gaming page.

SECTION 12

12. Third-Party Links

The abc9 Platform does not contain outbound links to third-party websites as a matter of design policy. However, your game sessions are delivered by third-party game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), and these game environments may have their own privacy practices.

abc9 is not responsible for the privacy practices of third-party game providers. Their data collection within the game environment is governed by their own privacy policies, which are independent of this Policy. abc9 shares only your player session ID with game providers — not your full personal profile or financial data.

If you are directed to a third-party website or service at any point in your abc9 journey, please review that party's privacy policy before providing any personal data.

SECTION 13

13. Updates to This Privacy Policy

abc9 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will publish the revised Policy on this page with an updated "Last Updated" date at the top. Where changes are significant, abc9 will also notify registered players via email or in-platform notification, where reasonably practicable.

Your continued use of the abc9 Platform after any amended Privacy Policy has been published constitutes your acceptance of the revised terms. If you do not agree with any updated version of this Policy, you must cease using the Platform and may close your account by contacting [email protected]. abc9 recommends that all players revisit this page periodically to stay informed of any changes to our data practices.

The version of this Privacy Policy published on the abc9 website at any given time is the version currently in effect. Previous versions are not operative and are retained internally for record-keeping purposes only.

SECTION 14

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way abc9 handles your personal data, please contact our support team through the following channels:

Email: [email protected] (plain text — not a link)
Live Chat: Available 24/7 via the abc9 Platform (Bangladesh Standard Time, UTC+6)
Response Time: abc9 aims to acknowledge all privacy-related requests within 2 business days and provide a full response within 5 business days.
Subject Line: For data rights requests, please use the subject line "Data Rights Request" along with your registered username or email address to help us locate your account promptly.
Serving: Players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

Your Privacy Matters. abc9 is a safe and reliable platform secured by 256-bit SSL encryption. We are committed to handling your personal data with transparency, integrity, and respect. If you ever feel that your privacy rights have not been respected, please reach out to us directly — we are committed to resolving all privacy concerns promptly and fairly. For adults aged 21 and above only.

21+ Only. This Privacy Policy applies to all players on abc9. Gambling can be addictive — please play responsibly. If you need help, visit our Responsible Gaming page or contact [email protected] at any time.

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